Organization Details:

Division/Office Function: Ombudsman for the City of New York. Handles complaint associated with government agencies plus non-governmental quality of life complaints.

Description and/or History:
Daily Routine Assignments: Answering and recording incoming telephone complaints, maintaining telephone logs, familiarizing themselves with the function of city agencies to assist in determining complaints appropriate for referral. The volunteer will be responsible for non complex complaint resolution, entering data into our constituent complaint tracking system. Review agency complaints for trends and systemic problems.

The volunteers are given printed resource materials, daily briefings and verbal instructions outlining duty of intake department staffers and the duty of an ombudsman/advocate. The volunteers also are given individual instructions regarding the handling of specific complaints and issues.

Skills/Qualifications

Professional skills: Good interpersonal skills; the ability to listen and record data accurately.

Computer Microsoft Word (a Plus)

Language skills: English and any other

A Citywide Elected Office

Contact person: Dolores Eaton, Deputy Advocate, (212) 669-4338, (email)

Address:

1 Centre Street, North, 15th Floor New York, NY 10007 (See a map)

Directions:

# 4, 5, or 6 Train to Brooklyn Bridge # A,2 or 3 To Chambers Street N or R to City Hall